AI Chat Bot

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AI CHATBOT

A chatbot is a type of conversational AI that automates customer support in a friendly, familiar way, providing 24/7 service. However, with the rise of generative AI, traditional chatbots are rapidly evolving. AI agents, the next generation of AI-powered bots, can autonomously resolve complex customer requests, offering personalized support and learning from every interaction

Benefit of Chatbots

  • Data collection: Bots enable teams to collect and analyze vast amounts of data, track AI analytics, and leverage actionable insights to optimize chatbot performance, update products, improve services, and direct complex questions to human agents.
  • Sales promotion: Welcome new visitors, collect lead information, and pass the details to sales teams with chatbots for sales.
  • FAQ responses: Basic chatbots can answer frequently asked questions, drawing responses from a business’ knowledge base.

What are the benefits of chatbots?

  • Always-on support: Customers today expect immediate help. Deploying a chatbot across preferred channels ensures customers get 24/7 support.
  • Enhanced growth opportunities: Use chatbots to serve more customers at once and help agents do more with less. As a result, teams can scale quickly and assist more customers consistently.
  • Increased conversions: Customer service bots can boost
    lead conversions, nudging consumers to take action by presenting them with image carousels, forms, picklists, and other messaging elements.
  • Improved personalization: Chatbots connect with business systems to help agents capture customer details like name, issue type, and contact information. This enables personalization at any point during an interaction.
  • Boosted customer engagement: By providing quick, personalized, and round-the-clock support, chatbots encourage customer engagement, deeper connections, and increased retention.
  • Reduced cost: Automating routine customer inquiries and identifying where you can make operational improvements allows chatbots to resolve FAQs and make customer service more efficient.


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